In Blog, Solar for Beginners

152 Electroy in Administration

Electroy Solar closed their doors on Friday 4 July 2015.
A sad day for all the employees of a great solar power company, and by all reports a top bloke, Troy Hanifin. An unfortunate day for Electroy’s past customers who will no doubt be asking, “what happens to my solar warranty?”

*DISCLAIMER: MC Electrical is not affiliated with Electroy or any other third party sales companies. If you have warranty or workmanship issues please seek support from your local solar electrician or review the Clean Energy Council dispute and complaints page for support options.

Is my inverter and solar panel warranty still valid?

A further concern is Electroy was taking on the warranty work for Biosolar (who went into liquidation last year) and Five Star Solar Consultants (who are also now insolvent). Fortunately most solar panel and inverter manufacturers that these companies used are still trading. Your inverter warranty and solar panel warranty should still be valid. MC Electrical have an experienced solar warranty team and are happy to help out with panel or inverter warranty claims. Generally a service call will be charged to the customer to diagnose the fault, however most solar panel and inverter manufacturers cover the cost of the second service call to replace the product. Call Ryan or Mark from our technical department on 07 36070090, or our main line, 07 32683836.

Lessons learnt.

It is alarming how many solar businesses have preceded Electroy and have gone bust, bankrupt, insolvent, into receivership, administration, liquidation or whatever you want to label it. It calls for solar companies once again to examine their own business principals. So what can we learn from these companies to ensure the longevity of MC Electrical?

  1. Customer satisfaction. In the age of the internet, customer satisfaction is more important to the success of a business than at any other time in history. Good news travels fast, bad news travels faster. It is our aim that every customer is a raving fan of our MC Electrical – so that they can’t help but tell their friends. On the flip side, mistakes will happen in business, so it is always our aim to address any mistake we make as quickly as possible.
    Charging the right price is  a big part of customer satisfaction. Ripping people off (BioSolar) will only lead to short term success while charging too little will not allow for the investment required to run a quality business that will be around to keep their warranty commitments.
  2. Product choice. So many solar business have fallen for the trap of importing cheap panels, inverters or isolators. When these products fail in droves, the businesses are financially forced to close. The way to avoid this is to stay technically based. Our tag line is”we know solar” – because we focus on researching and testing products – keeping ahead of the curve, and avoiding potential disaster products. Failure to do this, dare I say, was the demise of Five Star Solar Consultants.
  3. Long term focus. With the ups and downs of the so-called Solar-Coaster, solar companies have often had a short-term focus to their business – as if the sun may not rise next year.  With this mindset, businesses charge on and expand ahead of the ability of their business processes. Everyone who knows Troy speaks highly of him – but it seems it was an insatiable thirst for growth that was his downfall. Longevity, on the other hand, requires passion to be tamed with patience, and quantity curbed with quality.

Mark

Recommended Posts

Leave a Reply

Your email address will not be published. Required fields are marked

21 Comments on Electroy in Liquidation

Mark C said : administrator Report 5 months ago

Hi Karen. It sounds like it is out of warranty. I'd recommend replacing it with a Fronius, but it will cost you well over $2000. You'll need to contact your local solar company.

    Karen said : Guest Report 5 months ago

    Not good I’ve only just found out about Electroy. I have a 5kw Growatt inverter, installed April 2014. It no longer works. Who should I contact regarding the warranty please?

    • 4507
    Mark C said : administrator Report 9 months ago

    Hi Wayne, It's rough. What's worse is they packed up shop and opened another one.

      Wayne Bryant said : Guest Report 9 months ago

      i have'nt received any emails or phone call about the liquidation that Electroy has gone bust, i have only just been told about it, so who do i call then if theres any problems with my solar power system, it would have be nice to receive an email, phone call or a letter in the mail stating the Electroy went into liquiddation, gees what very poor customer service they give there customers lucky my solar power has been fully paid for, what a joke on Electroys & who ever was handling this!

      • 4207
      Debbie Bell said : Guest Report 10 months ago

      My inverter is trying to connect E031 coming up. Internal error. Who the hell do we contact. All customers should have received notification by mail about this liquidation and who to go to for problems. This country is absolutely a bloody joke how they look after citizens.

      • 4358
      Mark C said : administrator Report 11 months ago

      Hi Christine, good news possibly .... If the panel and inverter manufacturer is still in Australia, you can claim your warranty through them.

        christine chapman said : Guest Report 12 months ago

        Had an Electroy solar system installed in 2014 fault light is on only found out today they went bust wondering what I do next. And will I still have the 10 year warrnty?

        • 4304
        Mark C said : administrator Report 12 months ago

        Jo, Hmmm.

          jo said : Guest Report 12 months ago

          The problem is Australia is too dumb and stupid to make their own solar units, there fore they rely on the crap produced in China so as a country we have only our stupid selves to blame.

          • 4122
          Mark C said : administrator Report 2 years ago

          Hi Cheryl, Sure, call ABB on 02 9735 3111. Abb bought out Aurora (power one) several years ago. Your warranty should be fine with them.

            Cheryl kennedy said : Guest Report 2 years ago

            Hi we had electron install our solar in 2014 and now the inverter is blank... looks like no power to it. We were supposed to get an aurora but it is an ABB. Can you advise on the warranty process as it has a five year warranty.

            • 4503
            Mark C said : administrator Report 3 years ago

            Hi Kevin. I may be wrong, but It sounds like they were taking advantage of you and the generous RECs scheme. They probably put cheap and nasty panels back on your roof, claimed $5000 from in RECs, and $2500 from you. If you call my office on 32683836 and tell them what it is about, I'd be keen to talk to you, find out more, and help you get to the bottom of this. Mark

              Kevin dwyer said : Guest Report 3 years ago

              I had arkana solar group contact me. They came and inspected our system (installed by electroy) and found it was only working half compassity , they replaced all the panels at a cost to me of $2500, shouldn't they be replaced under warranty as it was only 2 years old

              • 4500
              Plu42jiKoyh said : administrator Report 3 years ago

              Hi Julia. Electroy is no longer trading. Effecta, as I understand is not either. If you are in the Brisbane area, call us on 32683836 and we can help you get your solar working again.

                Julia tsang said : Guest Report 3 years ago

                Electron installed my solar system 20/07/2012.REC Panels, German Effecta inverting. Is my system still under warranty . My system is not functioning since last Friday. What should I do now?

                • 4053
                Plu42jiKoyh said : administrator Report 3 years ago

                Hi Chris, sorry for the late reply. It may not be an issue. In short if you live in the suburbs, it's probably not an issue. If you live out on acreage (with voltage issues) it may be an issue. I explain the potential problem in this blog "Do I need a three phase inverter". If it is a problem, and you have an ABB inverter, we may be able to solve it another way. Otherwise your looking at spending over $2500. If you are in South East Qld, give us a call on 32683836 and we'll be able to help you out. Mark

                  Chris Mason said : Guest Report 3 years ago

                  Hi Mark. We had our 12 panels (3k) system installed by Electroy in June 2015. We were provided with a 1 phase inverter when it appears we need a 3 phase model. We are not getting anywhere near the savings we were promised by the sales guy. Is is possible to swap our current inverter with the more compatible 3 phase inv (our home has a 3 phase supply from the grid) At what cost, if any? Thanks, Chris

                  • 2259
                  Chris Mason said : Guest Report 3 years ago

                  Hi Mark. I live on the Central Coast of NSW. Electroy organised the installation of my solar panels in June/July 2015. No problem with that but it seems the inverter installed should have been a 3 phase model. My home has a 3 phase supply. Is it possible to swap over my inverter to a 3 phase model at little (or no) extra cost? We would have been happy to pay the extra if we'd been advised by the sales guy of the advantages. We are only saving $50-$60 per quarter on our electricity bill. Not nearly what we were promised. I notice that the Govnmt is on a campaign to encourage more solar users. I am hoping that something can be done with their help. Thanks, Chris Mason.

                  • 2259
                  Plu42jiKoyh said : administrator Report 3 years ago

                  Hi Lutu, If you leave your name on our contact us page, we will contact you and work out submitting a form to Energex (if you are in South East Qld) or call 0732683832 during business hours.

                    Lutu said : Guest Report 3 years ago

                    can you please tell us how we can get our paperwork, we have found out from our electricity company we have not saved a cent on our solar due to the fact that our solar is not working cause they need the installation paperwork, very frustrated as we are paying for a solar being promised to save which we are not saving anything. please let us know who we contact or if we can get the installation, have even tried contacting the person who installed it but he is now not replying....please Help, Fustrated !!!!!

                      Andrew Jensen said : Guest Report 4 years ago

                      Hello just read this as hoe electroy doesn't trade anymore. Do u come to maryborough at all in qld. My inverter is still in warrant and the fault comes up as on ac connection. Your help would be greatly appreciated

                        Start typing and press Enter to search

                        Subscribe To Mark's Blog

                        Subscribe To Mark's Blog

                        Join our mailing list to receive the latest information, reviews and solar industry insights from MC Electrical owner Mark Cavanagh.

                        You have Successfully Subscribed!