In Blog, Inverters, Micro Inverters & Optimisers, Solar for Beginners, Solar Panels

So your Solar Panels were smashed by hail on the 31st of December 2020 and you need a quote to remove and replace them. Let’s hope it’s under insurance. Read on, because it may cost the same to replace your entire system. Your home insurance could cover new solar panels and solar inverter for the same price. It may just be the right time to upgrade the entire old undersized solar system for free.

“It may cost the same to replace the entire hail damaged solar panel system”

It was Haloween and a full moon, and massive hail storm came through parts of Brisbane, Gold Coast, and Ipswich. It seems the worst hit location was Springfield Lakes. So what do you do if your solar panels have been smashed by hail?

As of 9 am on Monday 2nd of November, we have received multiple calls requesting quotes about hail damaged panels from:

  • Springfield Lakes
  • Springfield
  • Fervale
  • Greenbank
  • Redbank Plains
  • Redbank
  • Willowbank

Need a Quote to replace your hail damaged solar panels? Give us a call on 07 3268 3836 

Service & Repairs

Solar Panel Hail Damage Brisbane

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Check your System

  • The first place to check is your inverter screen. A hail damaged solar panel will usually cause a “fault to earth”. In other words, power will flow from the panels to your roof. Inverters have in-built smarts that can let you know when there is a ground fault- or an earth fault. If there is a ground fault light on your inverter, you most likely have hail damaged panels.
  • If you have online monitoring, log into your app or online monitoring. Each inverter brand has different fault codes.
  • Fronius has a 457 fault code for an Earth Fault.
  • Sungrow earth fault code appears as “106”
  • If there is not a ground fault You may still have a problem with your panels, and it may take a while for the fault to appear. But keep your eye on the inverter over the next few weeks to make sure it is working normally. If you’re not sure what to look for, give us a call and we’ll talk you through it on the phone.
  • Don’t climb on your roof! When panels smash, they smash like a windscreen – it should be easily visible from a distance. If you really feel the need to climb on your roof to see your panels, take precautions. If your solar panels are smashed, there may be leakage voltage that could give you enough of a shock to throw you off the roof. Precaution could include using an insulated ladder, gloves, long sleeve clothing and shoes. Or even better, check them at night so there is no voltage on the panels. Be sure to use a fall restraint harnesses in case you slip! In most cases you’re best just to call in a solar experienced sparkie.
  • Have your smashed solar panels replaced. They should be covered under insurance. We can quote to replace the whole system or just replace the solar panels. However, often the nuts and bolts that hold your solar panels on your roof will have seized. Finding that exact nut and bolt may be difficult and it may be best to replace all of your racking. In that case, it may even be better to replace your entire solar system including your inverter. Why?

Can I claim the Solar rebate again if my solar panels are smashed by hail?

Yes. But only if you replace the entire system. In 2018, the rules were changed that you can’t just change solar panels and claim the rebate again. However, if you replace the entire system, you can claim the rebate again. In 2021, the rebate is roughly $500 per kW of solar panels. So if you are replacing a 6kW solar system, the rebate will cover $3000. That would roughly cover the cost of having a new inverter and cable installed.

Your insurer may just replace your entire solar system

Because the “Solar Rebate” (or the “STC’s) it may cost the same for your insurer to replace your entire solar system. This way you get a new warranty on your entire solar system. It may be a perfect time to upgrade that old system!

Option 1: Replace 6kW of solar panels and the siezed rail, it may cost $8500 with no rebate.
Cost approx $8500

Option 2: Replace an entire 6kW solar system including panel, rails, cable and inverter. it may cost you $11500 – minus a $3000 rebate.
Cost, approx $8500

Solar Panel Hail Damage Brisbane PricingSee our solar panel pricing page here:

If you are unsure, feel free to give us a call on 3268 3836 and we can talk you through any problems and provide you with a quote to replace your damaged solar panels.

Leave a comment below if your panels were damaged by hail.
What suburb do you live in?
Did your home insurance cover a replacement system?

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5 Comments on Hail damaged Solar Panels 2020

Mark C said : administrator Report 2 months ago

In the hail storms we had, we used a thermal camera to pick up damaged panels. If any are damaged under the thermal camera, then I'd replace them. But ideally, you'd replace them all anyway. However, the warranty on your panels can be void because of large hail - if the hail was larger than the panels have been tested to withstand.

Mia Evans said : Guest Report 4 months ago

Thanks for helping me understand that damage to the panels will show that there is a ground fault light in the inverter. I guess we need to call the professionals since that light is showing right now. It might have been damaged when it rained hails yesterday in the morning. https://www.dynamicsolar.com.au/

Tibor Horvath said : Guest Report 8 months ago

Hi in December 2020 One of my solar panels got smashed by hail that caused several scorch marks this nearly started a fire as there were many dry leaves under the panels. My insurer says the other panels are ok and thay do not want to replace them. The Phono solar offices in Sydney sent me a report stating that if one is damaged from hail then all must be replaced due to micro damage that allows water in and could start a fire through scorch marks. I was also told by other electricians that it is standard practice to replace them all due to safety risks. What is your advice

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Mark C said : administrator Report 3 years ago

Hi Ted, That's disappointing that your installer won't help out. There is no warranty if it is damaged by hail, but insurance should cover it. Any installer should be able to help you out.

Ted Wastie said : Guest Report 3 years ago

I have 3 badly damaged Trina panels in a 20 panel array. Output still seems OK. Only 2 weeks old at the time. Are they working? Can I claim under warranty? What likely success. No insurance cover. My installer is Extrmely difficult to communicate wigth and apparently too busy to help much. Claim direct with Trina?

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