In Blog, Inverters, Micro Inverters & Optimisers, Uncategorized

Tigo Optimiser Recall?

At the time, Tigo optimisers seemed like a good idea. I’ve even spruiked Tigo as an affordable shade solution in a past review. But my recent Tigo testing has uncovered two major issues that render Tigo optimisers worse than an empty black box. In this Tigo optimiser review, I’ll explain why many, if not most Tigo optimisers may need to be recalled in order to update the firmware.

tigo-optimiser-recall-?

But, before I explain to you why I think Tigo should recall and upgrade many of the optimisers sold over the last few years, I’m going to explain three different situations where Tigos are commonly used. Not all of them are clever.

  • The first shade scenario where Tigo’s make the system work worse. That’s right, even if they are operating correctly, Tigo optimisers can drag down the performance of a solar system. 
  • The second shade scenario, just to soften the blow, I’ll show you a shade situation where Tigo optimisers make a solar system work a bit better. 
  • The third example I’ll give is where functioning Optimisers (or microinverters) are absolutely essential.  

However, that will lead me to the huge problem I’ve found with Tigo optimisers. And you’ll see why in this review I insist Tigo should recall and upgrade the firmware of many of their optimisers sold over the last few years. If you want to cut to the chase and read about the issue that floored me, click here. (if you’re reading this on a phone, you’ll need to scroll down a little further after clicking)

Tigo Drags down the performance of a solar panel 

First, let’s look at the example where a correctly functioning Tigo can drag down the performance of a solar system. Have a look at these two examples. One has Tigo optimisers installed, the other doesn’t. Let’s say each panel is operating at 300w and at that time of day there is going to be shade on part of the solar panel.  

A Standard String System

Looking at the system without optimisers first. Will the string be dragged down because of shade? No. Despite what you have been told, quality modern string inverters are much smarter than that. Instead, the bypass diode will engage on that cell string and the panel will run at 200W. It blows my mind that people in the solar industry still don’t seem to understand the simple function of a bypass diode and quality string inverter. 

No Tigo Optimiser

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A Tigo String System

Now let’s put on Tigo optimisers and see what happens. The good thing about Tigo, is that it treats the panel gently. Each panel only has to handle the power and voltage of just that one panel. Which means that when there is shade, the panel isn’t in danger of being damaged by the hot spots that are normally created when a panel is shaded. Because the panel is not in danger; the bypass diode does not engage. But because the bypass diode doesn’t engage, in this specific type of shade, the whole panel will be dragged down, and it will work at around 20 or 30 watts.  

fronius-with-tigo-optimiser

 

Fronius vs Enphase Shade Solution

If you want a deeper dive into why this happens, check out this Enphase video. Tigo works pretty much the same as Enphase. My point is that the addition of Tigo to a string system can sometimes make that system perform worse. 

Tigo’s advantage with split cell panels 

But Tigo doesn’t always drag down a panel’s performance. Let’s turn things positive for a bit and show off Tigo in its element: Tigo optimisers on a split cell panel with top or bottom shade. Check out this example. 

We’ll start with the unoptimised system. Again, let’s say each panel is running at 300 W. If you shade 4 panels on the unoptimised system, the 4 panels will be bypassed. The system will then run at 5x 300 watts, or 1.5kW. 

fronius-no-tigo-top-shade

Now we’ll look at the same shade situation, except with Tigo optimisers attached to each panel. Because each optimiser can operate at its own current value, then it can choose the 4 half panels, running at 150watts, and the 5 unshaded panels. Tigo outperforms the unoptimised system by 600 watts. 

fronius-with-tigo-top-shade

Optimisers and micro-inverters work really well on split cell panels when the entire width has partial shade. 

Fronius or Enphase in the shade

If you want to understand why optimisers allow the top half of the split cell panel to keep running, watch my video on Enphase with split cell panels. Again, Tigo responds the same way as Enphase on split cell panels. 

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Tigo in Complex shade 

Now let’s mix it up. Let’s say the shade falls on three panels, but two of the panels are only shaded across one cell string.  

fronius-with-tigo-combined-shade

First on a Tigo system the middle panel will operate at 150 watts. That’s the benefit of a split cell panel and an optimiser. 

Next, look at the left-hand panel. Because an optimiser is installed, the bypass diode often doesn’t engage. So the entire panel may be dragged down to about 30 watts. This doesn’t always happen – but happened multiple times when I was testing it using different string lengths and different inverters.

And the right panel may work at around the same as the left one, or a bit less. Lets say 20 watts. So the three panels give us a total of 200 watts. 

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The unoptimised system with complex shade 

Now let’s look at the same system without the Tigo optimisers. 

fronius-no-tigo-combined-shade

The middle panel will be bypassed which means it will run at 0 watts. Bugger. 

But because we don’t have an optimizer installed, the left panel will bypass the right side cell string in order to protect the cells from hot spot damage.  A happy result of that string being bypassed is that it won’t drag the rest of the panel down, so it will run at about 200 watts. 

The right panel will bypass 2 cell strings which results in that panel operating at about 100 watts. 

So, in this case, at this particular time of day, with this amount of shade on a split cell panel, you’d often produce more without Tigo optimisers. 

It’s pretty complicated, isn’t it! Not just as simple as whack a Tigo on and all your shade problems will be solved. 

Tigo on split orientations 

Let’s move on and look at a situation where Tigo optimisers (or microinverters) are essential. When you have a single string of panels split across multiple orientations, you must install optimisers. This is not only required by Australian standards, but if you don’t do this, your solar will perform miserably. 

I’m going to start off with the basics, and I’ll explain why this layout absolutely needs optimisers or microinverters. If you already know why, skip ahead to the next heading. 

Let’s install 12 panels without optimisers (see image below). At 9 am in the morning, let’s say the northern panels see fairly decent sunlight so they want to run at 180 watts each. 180 watts would be made up of 30 volts and 6 amps of current. 30 volts times 6 amps equals 180watts. 

But the panels on the west are facing away from the sun, so they only want to run at 90 watts. That would still be about 30 volts, but only 3 amps of current.  

Note, solar panels typically run at approximately the same voltage all day, usually about 30 volts. The current is the figure that changes throughout the day. 

As mentioned earlier, these panels are connected in series, so if you understand current (as in amps), then you would have already seen the problem. 

A Kink in the garden hose 

Think of a series string as all the power from the 12 panels running through the same garden hose. The “kink in the garden hose” theory doesn’t always apply to solar panels, but in split orientations, it does. 

kink-in-hose-no-tigo-split orientation

Think of the current (or, the 6 amps and 3 amps) as the amount of water running through that hose. How much water is coming out the end of the hose at 9 o’clock in the morning? 6 amps or 3 amps? 

The problem is, it can’t be both. 

The panels on the west, running at 3 amps, acts as a kink in the hose, so only 3 amps can run through the whole string. This means every panel will only work at 3 amps and 30 volts, or 90 watts. We’ve just lost a heap of energy from the northern panels. 

Solving the kink with Tigo optimisers 

Fixing this problem is the job of any optimiser or microinverter. So let’s install Tigo optimisers on every panel and see how it works. 

tigo-with-split-orientation

The panels on the west will still only work at 90 watts. Optimisers don’t magically create energy. The Tigo receives that 90 watts as 30 volts and 3 amps. Power equals voltage times current. 

The optimisers job is to increase that current to 6 amps, so the other panels are not restricted. Again the Tigo optimiser doesn’t magically create current.  Instead, it increases the current by reducing the voltage. 

It reduces the voltage (or bucks the voltage) to 15 volts. To balance the equation, it uses grade 5 maths. It increases the current to a value of …. have you worked it out?  …  6 amps.  

Genius 

15 volts x 6 amps is still just 90 watts. So we haven’t magically increased the power production of that panel. We’ve just made it work at the same 6 amps of current as the rest of the panels in the string. Now the northern panels can run at 6 amps and, 30 volts, which equals 180 watts. 

Now that you know how it’s supposed to work, let’s see how it worked in realityLet’s see what went wrong and why I am pushing for a massive Tigo product recall, or product upgrade. 

Here’s my test. 

Why Tigo optimisers should be recalled

So the curveball in this blog is thanks to my good mate and solar industry legend, Jack Longy Long. Jack called me earlier this year to talk about a Tigo installation installed by a fellow Solar Cutter. The Tigo optimisers were installed on a single string of panels, across different orientations. The Tigos were clearly not doing their job. He knew I was in the middle of Tigo tests, so he asked me to simulate his problem to help a fellow cutter. He was definitely on to something, but it took me another 6 weeks to work out exactly what that was. 

Jack Longy Long Tigo
tigo-optimiser-recall-not-working
System 1

I set up two systems of 19 panels each on 2 Fronius inverters. 5 panels north and 12 panels west. On one of the systems, I put optimisers on seven panels. 5 northern panels and 2 Western panels. I connected these panels in series, on one input of the inverter. Dealing with this split orientation should be a piece of cake for Tigo.  

The other 10 panels went on the other input of the Fronius inverter.  

without-tigo-optimiser-recall
System 2

On the second system, we just wired it the way it has to be. 5 panels on one string and 12 on the other. I monitored both inverters with solar analytics. 

It turns out that my mate Jack was right. The Tigo system worked pathetically – as if no optimisers were installed at all. In the morning, the panels that were facing west dragged down the northern panels. In the late afternoon, the western panels were dragged down by the northern panels “It was as if there were no Tigo optimisers installed at all.” 

To find out what was going on, I connected the Tigo optimisers to the Tigo monitoring platform. We had a few rainy days between testing but when the sun came back out, suddenly the system was working correctly. It didn’t make sense. Not knowing how to simulate the problem again, I switched out the optimisers for new ones.  This time it worked even worse than the first test. 

tigo-recall-solar-analytics-graph

Tigo optimisers need initiating 

After a lot of head-scratching, and with Tigo’s help, we worked the problem. The optimiser firmware needed upgrading. Tigo claimed they had a problem with a particular batch of optimisers with a specific hardware version coming out of the Philippines. The optimisers were programmed wrong. They would only start working as optimisers after they were connected to the internet. 

Did you get that? The $75 selectively deployed Tigo optimiser won’t work unless you connect it to their $800 monitoring hardware. That’s a problem. But how big is this problem? Is it limited to just one hardware version that came out of one factory as Tigo suggested, or should there be a Tigo optimiser recall issued? 

How widespread is Tigo’s issue? 

I tried the same test with another hardware version – but still from the same factory. No luck. Far out. I had the same problem. The optimiser didn’t work until I connected it to Tigo’s monitoring hardware. So I called around and found a supplier with a third hardware version. Again, the same problem. At this stage, all of my optimisers had been manufactured in the Philipines, albeit purchased 18 months apart. Tigo suggested I try an optimiser from their Chinese factory

Tigo Optimiser Recall Tested Production Lines

I called around distributers and found an optimiser that came from Tigo’s Chinese factory. Our supplier delivered two in an uber. I installed them straight on the roof and waited for the results. Bugger. Tigo’s theory was wrong. It’s much worse than they thought. I’ve now tested Tigo optimisers from the factory in the Philippines and the factory in China, including 4 different hardware versions. None of them work, unless you connect them to Tigo’s online monitoring. 

How Far Back Does the Tigo Issue Go?

I then started looking at Fronius monitoring from systems we had installed with Tigos back in 2019. We found multiple sites where the Tigo optimisers were not working, and we found remarkable improvements when we updated the firmware.

What is the extent of this problem? I think it’s highly likely that every Tigo optimiser that has been installed in the last few years, without the expensive Tigo monitoring hardware, have serious firmware issues. Unfortunately, it’s not as simple as calling the Tigo an empty black box that does nothing. Our testing has shown occasionally the Tigo works and improves performance, sometimes it does nothing, and sometimes it severely drags down performance. The problem is intermittent and it’s difficult to identify. The Tigo optimisers with the faulty firmware will keep playing up until someone temporarily installs the Tigo gateway hardware, and connects the optimisers to the internet to update the firmware.

Tigo Issue Diagnosis

How do you find out if the optimisers you installed are the faulty ones? If you’re clever, you can look deeply into the inverter monitoring platform, and make an educated guess if the current should be higher or lower than it shows. A telltale sign is the voltage and current graphs saw toothing, showing the intermittent nature of the issue. If you identify an issue, drive to site, connect the optimisers to Tigo cloud connect, and see if the current value in the inverter monitoring platform increases on an average day. We’re working on a way to identify the issue while on-site before we upgrade it. But the intermittent nature of the Tigo fault mixed with the dynamic nature of string inverter solar systems is making that difficult.

Tigo’s response

I’ve spent more time on these Tigo tests than any solar product test I have done before. I’ve given Tigo ample evidence and had almost got to the point where they sent out multiple Tigo “Cloud Connect” devices to fix this issue. But then Tigo changed their mind. They are now saying they don’t believe it is a widespread problem because they haven’t seen the issue anywhere else.

Seriously, Tigo. If you don’t have eyes, how do you expect to see? Without Tigo’s monitoring in place, there is no clear visibility to see the issue. If Tigo receives a complaint where an installer recognises an issue, then Tigo will request the system is temporarily connected to “Tigo Cloud Connect” to see what the issue is. On connection to “Tigo Cloud Connect”, the Tigo firmware is updated. Tigo can then “prove” that there is no issue with their monitoring. The installer is left confused and moves on to the next stitch-up. Tigo comes off looking like the good guy.

Conclusion 

Fully functioning Tigo optimisers are not necessarily beneficial in shade situations. A little bit of shade on one panel can drag the whole panel down. If you didn’t have Tigo installed, that panel would have used the bypass diode to bypass the shaded portion of the panel, resulting in higher production. 

Tigo optimisers can work well with a particular type of shade on split cells panels, and they are also necessary if you have panels on the same string in multiple orientations. 

However, my tests in the office, and in the field have shown that multiple batches of Tigo optimisers are not working. I’ve identified faulty Tigo optimisers from 4 different hardware versions that we purchased between January 2020  and July 2021. We’ve also tediously analyzed and rectified faulty optimisers from several installs that we did back in 2019. The solution is the optimisers need to be connected to the internet in order for them to start working.  This involves about $800 worth of hardware being installed and left on the premises overnight. Tigo so far have been extremely difficult to deal with, leaving the burden of proof for each installation in our court.

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26 Comments on Tigo Optimiser Recall?

Mark C said :administrator Report a month ago

Hi Rob, Yes, this is an ok application of Tigos- presuming they are actually working. In the afternoon, the eastern 2 panels will reduce the voltage in order to increase the current to the same value of the northern panels. All this will do is not "drag down" the northern panels. On the downside, at 8 am in the morning, your 2 panels will only work as well as the northern panels. But that's not losing too much.

    Rob said :Guest Report a month ago

    I'm in Northern hemisphere and have 6 panels South and 2 panels East. The installer fitted TS4 -A-O to the East panels. As the sun goes to the West in the afternoon, the east panels produce less power until they go into shade. Will the TS4 will do anything unless the East go into shade?

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    Simon said :Guest Report 2 months ago

    Hi Mark, Talked to Tigo support again to know what the optimiser rapid shutdown function should do when activated. As i understand now, it will isolate the solar panel from the string until the CCA gives the OK. This makes more sense as this way the rapid shutdown will make it safer to work. It also explains the designed dependency, because shutting down the AC power in case of a fire or other emergency will easily isolate the DC connected panels. This indeed makes rapid shutdown an unlikely cause. I do still have a suspicion a firmware bug may have been related to this new feature, but ther is no way to find out. I would understand if Tigo is reluctant to do a wordwide recall of these optimisers as there are so many of these out there, and sending engineers to every roof to check, replace or update these is a financial nightmare. Maybe they should offer a huge discount on the CCA package for affected customers instead if this is a bug. That would make more sense than endless tinkering on rooftops.

      Mark C said :administrator Report 2 months ago

      Hi Simon, yeh they do need to disable rapid shut down after it is connected to the CCA. SO like you say, not even a sparkie can fix it without the help of Tigo. I don't believe that is related to the fault. When the CCA loses power, the optimiser will shut down. So that's also what happens once you set up the CCA and remove it. The faulty Tigo isn't in rapid shutdown mode, it just appears to pass-through power, and does intermittently do something, but it does not optimise correctly.

        Simon said :Guest Report 2 months ago

        Hi Marc, I just had a long talk with Tigo Support. After some discussion about the issue i have a suspicion that the rapid shutdown feature is actually causing this problem. It may already be enabled, disabling the optimizer until it sees a CCA. This could be due to DOA testing somewhere in the supply chain or maybe they just left the factory that way. The easiest way to find out is just connecting the Tigo optimizers to a working CCA setup. The support engineer says only they can remove the rapid shutdown feature remotely for safety reasons, so it's not a diy job. The other way to check is to get up om the roof and measure, but i am not comfortable that high up, so i will leave it to the professionals.

          Mark C said :administrator Report 2 months ago

          Hi Simon, Tigo won't admit to the problem. Given you have a Growatt inverter, I'm almost certain that would not have a GMPPT (or shade fix). So Tigos may be helpful. Don't worry about a rapid shutdown. Tigo will have to send you a cloud connect, and then they will have to disable rapid shutdown before you take the cloud connect away. Let me know if you have success with this. I highly doubt Tigo will entertain the idea, but that is the solution and they know it.

            Mark C said :administrator Report 2 months ago

            Hi Tim, they work independently of each other. You'd want to check the voltage and current limitation of each panel and optimizer. Unfortunately, your Sungrow inverter won't deal that well with shade - because I don't think it has a GMPPT. But if you use the tigos, you'll want to check they are actually working by shading the panel and using a clamp meter on the input and output of the tigo. Do this over a 10 minute period because the issue can be intermittent.

              Tim said :Guest Report 2 months ago

              This is my system: Jinko Solar Tiger P-Type 390W Black Frame 132 Half-Cut Cells Mono Sungrow Residential G-RT 10 kW 3 Phase 2 MPPT Grid Connect. I do have some partial shading. My bro in law has given me a few tigo t4s-a-o (500w). I need a few more but can only find 700w. Will it work with a mix 500 and 700w? Or can I add ts4-r model (475w). Thanks

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              Simon said :Guest Report 2 months ago

              Thanks for the great article Mark. I have had the issue with the Tigo optimizers for well over a year now, but with no monitoring installed they are possibly bugged by the same firmware fault. I logged a call with Tigo because the affected string is producing next to nothing until the last bit of shade is gone. I do not intend to spend many hundreds extra for monitoring just two optimizers when my Growatt Inverter does that just fine. From what I understand the TS4-A-O optimizer will enable the rapid shutdown feature upon connecting to the Tigo CCA monitoring hardware and will be dependent on it's presence for eternity, because it does a rapid shutdown if the CCA goes down. This prevents me from just borrowing a CCA for checking and updating the firmware on the TS4-A-O optimizers. Another option I am considering is just tossing the Tigo optimizers and installing two Enphase Micro Inverters on those panels. But the inverter has two strings with 325W Panasonic Kuro panels. This runs up to 330V per string (mostly 300V), so with two panels less the remaining 3 panels might not be sufficient. To troubleshoot I have requested my solar panel specialist to bypass the last panel completely. It takes the whole string down way longer than the panel next to it, and will give insight if it is just one busted optimizer or the same firmware problem you described. At this point i am also considering expanding my system with panels on the side that gets the morning sun. There is a lot more shade there and the orientation is never optimal, so maybe Enphase would be better on that side anyway. I would love to hear your thoughts on the subject; Is the CCA indeed a single point of failure when connect TS4-A-O optimizers or can I just reset of decommision them from the CCA in some simple way so they will function as standalone devices? Tigo is looking into my problem, but reading your article my expectations on their ability to fix this are not great.

                Elliot said :administrator Report 3 months ago

                Hi Roob62. It's hard to say for sure without knowing all the details, but it sounds like the Tigo is not operating correctly. The point of the Tigo is to maintain the current when the panel it's attached to receives shade. However, if other panels without Tigo's also received some shade, then the amps of the whole string could be affected. The voltage changing with shade is normal though.

                  Roob62 said :Guest Report 4 months ago

                  Hi! I have tigo installed on panel which gets occasional shade and when it happens the current of whole string drops by a lot while voltage rises but much less. In result one third of power is gone. By reading your article I understand the opposite should happen - the current should stay close but voltage should drop, right? Does it mean my tigo is faulty?

                    Mark C said :administrator Report 5 months ago

                    Thanks, Graham :). It's not easy doing backflips. But it's good to know that people are using the info!

                      Chris said :Guest Report 6 months ago

                      I have exactly the problem with Tigo which made the string worse. In fact, just paid to have them removed just recently. I have photos of the shading in the morning with matching detailed data downloaded from Solis to confidently say the Tigo units I have are problematic.

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                      Grahame said :Guest Report 6 months ago

                      Hi Mark, another excellent overview. I have 3 orientations, and seasonal shading, late last year my old 3kW system (half dead) needed replacing so after much research it came down to Tigo or Enphase, your glowing review of Tigo almost had me go down that route, I read and re-read your posts and eventually settled on Enphase, I'm a very happy camper with my 8.6kW system, electricity bill just received $270, same bill last year $1200. After spruiking Tigo it would have been very easy for you to keep silent about this issue, if only our politicians had as much integrity as you have shown. Thank you for all the genuine information available on your blog.

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                      Mark C said :administrator Report 6 months ago

                      Hi Mark, good question. Actually, most panels are not warranted in the shade even if you use an optimiser. But QCells and Sunpower have stood by their panel and given me the approval to install in shade - as long as it is not constant shade. I explain here: https://www.mcelectrical.com.au/solar-panel-warranty-loop-holes-exposed/

                        Mark said :Guest Report 6 months ago

                        But if activated regularly, how long will a bypass diode last before failing? Then what happens...

                          Mark C said :administrator Report 7 months ago

                          Thanks Ben! Ha, that's interesting that Growatt is that stupid, I should have said "quality modern string inverters are not that stupid" I've tested sma, huawei, Fronius, Sungrow, Goodwe and SolPlanet. All of these seem to work pretty well with shade, but it seems the new Gen24 is the best. It's true that all maximum power point trackers are not created equal. I'll need to get a Goodwe to test. ---- Of course, a lot depends on string length and irritation and the panel bypass diode itself, so my blanket statements don't apply all the time. ---- Regarding your first comment about dragging down to 20 or 30 watts. Yes, Tigo does work in some shade situations, and i showed that working in a previous blog. I need to be more clear about the type of shade. I was talking about shade on 1 cell string. I've done that test multiple times. Jeff from Tigo didn't believe me, so I did it over the phone while he was looking at the monitoring. Thanks for the feedback! I'll reread the blog and clear up any poorly worded parts.

                            Mark C said :administrator Report 7 months ago

                            THanks TJ. The IQ8+ will be a gamechanger! Especially the version that can run permanently off-grid! We're installing a lot of Fronius Gen24 inverters that have the same feature (3kW of solar in a blackout, without a battery). Have you seen my YouTube review about Enphase in the shade? https://youtu.be/TqOw43-hbjc

                              Ben said :Guest Report 7 months ago

                              Hi, I don't agree with the statements you've made that "But because the bypass diode doesn’t engage, the whole panel will be dragged down, and it will work at around 20 or 30 watts." And “Because an optimiser is installed, the bypass diode won’t engage to prevent a hot spot. So the entire panel will be dragged down to about 30 watts” My observation from carefully studying V_MPPT is that a Tigo optimizer does also engage 1 or 2 of the 3 bypass diodes in a panel during partial shading. So, I got (the equivalent of) 200 W out of a 300W panel if less than 1/3 was shaded, and 100W if less than 2/3 was shaded. Furthermore, you mention that “Will the string be dragged down because of shade? No. Despite what you have been told, string inverters are much smarter than that.” That seems to depend on the brand. My experience is that a cheap Growatt inverter (S-serie) is indeed that stupid. On the other hand, those Tigo’s were in a split configuration: 2x 335W panels with a Tigo were in sometimes in the shade, and the other 6x 410W panels without optimizer were in the sun. What happened occasionally (and is in line with the main topic of your post!) is that when the 2 panels with Tigo were in the sun, the Tigo’s did not do anything (V_MPPT stayed high, current low) so the whole string performance was dragged down (in combination with a ‘stupid’ Growatt inverter that is). By the way, the monitoring hardware is not so expensive in Europe. It’s about 260 Euro incl. VAT, which is ~400 Aus$.

                                TJ Roberts said :Guest Report 7 months ago

                                Another powerful article, Mark. Always look forward to them. Looks like Tigo is having their M190 moment... Just got 38 Silfab 360-Watt panels installed on my home with IQ8+ microgrid-forming microinverters. Enphase's Holy Grail is here; their vision has been reached, and they are going to dominate the solar PV market, especially the upgrade business. Microgrid-forming solar PV is going to disrupt the market for sure, especially where I live here in Hurricane Alley — Florida. https://enphase.com/sites/default/files/2021-10/IQ8-Series-DS-US.pdf

                                  Mark C said :administrator Report 7 months ago

                                  Hi Henry, The problem with Tigo is they don't have a base in Australia, just a few employees but no ABN. So we need to go to our supplier, which I have done. I'll need to push that further with them soon. Tigo has agreed in theory to replace products that they have approved for warranty. It's proving each individual job that is unrealistic and then fighting overpayment. In some ways it sounds like Tigo's latest response is reasonable and lawful - but - practically it's not. They just need to own the problem and be proactive.

                                    Henry said :Guest Report 7 months ago

                                    According to the Australian Competition and Consumer Commission (ACCC) it has an offshoot called the Australian Energy Regulator (AER). It says: "The AER employs the strategy of promoting efficient investment in, and efficient operation and use of, energy services for the long term interests of consumers with respect to price, quality, safety, reliability and security." See https://www.accc.gov.au/about-us/australian-competition-consumer-commission/about-the-accc Maybe MC Electrical could contact the AER and ask them if they are the body to which a formal complaint should be directed. If they wave their arms and deny all responsibility, they should at least be capable of identifying the organisation responsible. If they try to fob you off then ask the rhetorical question "So, the AER states that this is nothing to do with them, and is unable to identify which organisation does have the responsibility. Tell me, how well do you think that will play out on the front page of the Brisbane Courier Mail? And with a federal election looming, are you not concerned that there will be a heap of pollies who want to keep their seats, and who will just LOVE the publicity that will come from taking a big stick to the AER in the media?" Best of luck, Mark !

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                                    Mark C said :administrator Report 7 months ago

                                    Hi Nick, I'm not a fan of the CatchPower hot water diverter (catch blue and green) but we have been testing the CatchPower hot water relay, and I'm thinking it's much better value for money, and it's simpler, so likely to be a lot more reliable.

                                      Mark C said :administrator Report 7 months ago

                                      Hi Brandon, I would say Enphase is the best of all "rooftop power electronics" and it's a great product. I also think they are not always necessarily the best shade solution. Check out my recent Enphase tests in this video: https://youtu.be/TqOw43-hbjc --It's also part of this blog https://www.mcelectrical.com.au/micro-inverters/

                                        nick said :Guest Report 7 months ago

                                        Hi Mark Is catchpower a product that is worth installing on the meter board? is it worth the cost? Thanks Nick

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                                        Brandon F said :Guest Report 7 months ago

                                        This makes me very relieved to have gone Enphase on my roof which is subject to shading in winter rather than Tigo!

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